FAQs
What is HeroTRT?
HeroTRT is an online telehealth platform dedicated to providing convenient, discreet, and professional medical consultations and treatments for men's health concerns, specifically focusing on Erectile Dysfunction (ED), and Testosterone Replacement Therapy (TRT).
What happens after I place my order?
You can learn more in our guide HERE.
How does HeroTRT work?
It's simple!
1. Select a Treatment: We offer numerous options, find what's best for you.
2. Complete an Online Visit: Fill out a comprehensive health questionnaire detailing your medical history and concerns.
3. Consult with a Provider: A U.S.-licensed healthcare provider will review your information. If appropriate, they may connect with you via secure messaging, phone, or video call for a consultation.
4. Receive Your Treatment Plan: If approved, your provider will create a personalized treatment plan.
5. Medication Delivered: Your treatment will be shipped discreetly to your door from a licensed U.S. pharmacy.
Is HeroTRT legitimate and safe?
Absolutely. We connect you with U.S.-licensed healthcare providers who are qualified to diagnose the specific conditions we treat. We adhere to strict privacy and security standards (HIPAA compliant) to protect your personal health information. All medications are sourced from licensed pharmacies in the United States.
Who are the healthcare providers on HeroTRT?
Our network consists of U.S.-licensed physicians and nurse practitioners with experience in men's health, TRT, ED, and weight management. You can typically view your provider's credentials and licensing information through our platform.
In which states is HeroTRT available?
HeroTRT is available in Utah. We are continuously working to expand our services to more states.
Do I need to have a video call?
This depends on your specific condition, state regulations, and the provider's discretion. Some consultations can be completed through secure messaging and review of your health history, while others may require a video or phone call to ensure you receive the best care. We will always inform you of the requirements.
What Pharmacy do you use?
All of our prescriptions are filled by our trusted and certified partner pharmacy, Belmar Pharma Solutions Arizona. They are a NABP-accredited and LegitScript-certified facility, ensuring the highest standards of safety and quality.
If you need to contact the pharmacy directly regarding your prescription, their information is:
Phone: 800-699-8143
Website: belmarpharmasolutions.com
Testosterone Replacement Therapy (TRT)
What is Testosterone Replacement Therapy (TRT)?
TRT is a medical treatment designed to restore testosterone levels to a normal range in men who have been diagnosed with low testosterone (hypogonadism) and are experiencing symptoms.
How do I know if I need TRT?
Symptoms of low testosterone can include fatigue, low libido, erectile dysfunction, mood changes, and difficulty concentrating. Diagnosis requires a blood test to measure your testosterone levels and a consultation with a healthcare provider to discuss your symptoms and medical history. BioCare Fusion will guide you through the necessary lab work.
What types of TRT do you offer?
HeroTRT offers various forms of TRT, which include injections and creams. Your healthcare provider will discuss the best option for you based on your lifestyle, preferences, and medical evaluation.
Are there side effects to TRT?
Potential side effects of TRT can include acne, fluid retention, changes in mood, and others. Regular monitoring and follow-up appointments are crucial to manage TRT safely and effectively. Your provider will discuss these with you.
Will I need blood tests for TRT?
Yes, initial and ongoing blood tests are essential for TRT to diagnose low testosterone, monitor treatment effectiveness, and manage any potential side effects. HeroTRT will facilitate these lab tests through partner laboratories or at Home Lab testing.
How the Telehealth Process Works
How do I schedule an appointment?
You don't always need a traditional "appointment." Start by creating an account and completing your online visit/questionnaire. If a direct consultation (video/phone) is needed, you'll be prompted to schedule a convenient time or a provider will reach out.
How long does it take to get a response from a provider?
Response times can vary but we aim for 24-48 business hours after you submit your health information.
How are prescriptions filled?
If your HeroTRT provider prescribes medication, the prescription will be sent electronically to one of our partner licensed U.S. pharmacies. The pharmacy will then process and ship your medication discreetly to your address.
How long does shipping take?
Shipping times typically range from 3-5 business days after your prescription is processed. You will usually receive tracking information.
What if I have questions for my provider after my initial consultation?
You can communicate with your provider through our secure messaging portal. For more urgent concerns, please follow the instructions provided by our support team or feel free to text or call us at (385) 215-9329
We hope this FAQ section has been helpful. If you have any other questions, please don't hesitate to reach out to BioCare Fusion. Your health and well-being are our top priorities.
